IlmQuest (package com.genzsyntax.ilmquest) is a free Android exam-preparation app for Pakistani secondary-school students (Federal Board and Punjab boards syllabus), published by GENZ-SYNTAX Software Solutions ("we", "us"). This policy explains what information the app uses and why. It applies to the IlmQuest app only. Our website policy is at genzsyntax.com/privacy.html.
1. Students
- No account is required. A student can use the app without signing in.
- Stored on your device only: your practice answers, scores, progress and settings (for example the selected board, class and subject). This data is kept in the app's local storage and is not sent to our servers.
- Optional student profile: a student may add a name, a school name and a profile photo. All three are optional. They are stored only on the student's own device, are never sent to us or to any third party, and are not included in cloud backups. The photo is chosen with the phone's own picture chooser, so the app does not ask for camera or storage permission and can see only the one picture you choose.
- Downloaded content: the app periodically downloads approved questions, formulas, syllabus content and pictures from our content website (hosted on Cloudflare). This is public content; the download does not send your personal information. As with any internet request, the hosting provider's servers receive technical information such as your IP address in order to deliver the files.
- Notifications: if you allow notifications, the app tells you when new content is ready for your class. For this, Firebase Cloud Messaging gives the app installation a notification token and the app subscribes it to the topics of your class subjects. The token identifies the app installation, not you; we do not link it to a name or any other personal information. You can turn notifications off at any time in your phone's settings.
- Uninstalling the app or clearing its data removes all progress and the profile stored on your device.
2. Teachers and administrators
Teachers and administrators sign in with a Google account in order to review questions. For this purpose we process:
| Information | Why |
|---|---|
| Google account email address and basic profile (name, as provided by Google Sign-In) | To authenticate the person and match the email with the approved staff list |
| Display name (entered by us or by the staff member in the app) | To show who reviewed a question |
| Role and assigned subjects (set by us) | To decide which questions a teacher may review |
| Review decisions (approve, reject, edit suggestion, comments) and timestamps | To record which teacher reviewed which question and to publish approved questions |
| The time the staff member last opened the app | To let the administrator see which staff accounts are in use |
A staff member may also choose a profile photo for their own dashboard. This photo is stored only on that person's device and is not sent to us.
A person who is not on the approved staff list cannot access staff features. Roles are decided only on our server, never on the phone.
3. Services we use
- Google Firebase Authentication and Cloud Firestore (data stored in Mumbai, India - region asia-south1) to sign teachers in and to store review records and staff records.
- Firebase Cloud Messaging to deliver notifications about new content.
- Cloudflare to host the public content files (questions, formulas, pictures) that the app downloads.
- Google AdMob and Google's User Messaging Platform to show banner advertisements and, where the law requires it, to ask for consent (see section 4).
- Google Play services for installation and updates.
These providers process data on our behalf or as independent providers under their own terms and privacy policies (policies.google.com/privacy, cloudflare.com/privacypolicy).
4. Advertising
IlmQuest is free and shows banner advertisements provided by Google AdMob. Because the app is designed for students, including children, every advertising request is made with the strictest child-appropriate settings:
- advertisements are treated as child-directed and for users under the age of consent;
- only advertisements rated for a general audience are requested;
- advertisements are not personalised and are not used for remarketing;
- the app does not use the device's advertising ID (the permission for it is removed from the app).
To deliver and measure advertisements and to prevent fraud, Google may process technical information such as the IP address, device and app information and advertisement interactions, as described in How Google uses information from sites or apps that use its services. Where the law requires it, Google's consent form is shown before advertisements are requested, and an "Ad privacy settings" option is available in the app.
5. Children
IlmQuest is intended for secondary-school students. We do not knowingly collect personal information from students. We do not ask students for contact details, location or any account. The optional name, school and photo in the student profile never leave the student's device. Advertisements use child-appropriate, non-personalised settings only. Teacher sign-in is for adults only.
6. Data sharing and sale
We do not sell personal information. We do not share it with third parties except the service providers listed above, or when required by law.
7. Retention and deletion
- Student data on the device, including the optional profile, is deleted when the app is uninstalled or its data is cleared. The profile can also be changed or emptied at any time inside the app.
- Teacher and administrator records are kept while the person works with us. You can ask us to delete them at any time (see the data deletion page). We aim to complete requests within 30 days. Anonymous records of reviewed questions may be retained so that approved content stays accurate, but they are no longer linked to your identity.
8. Security
Data is transmitted over encrypted connections (HTTPS) and protected by access rules on our database. No system is perfectly secure, but we limit access to what each role needs.
9. Changes to this policy
If we change how the app handles information, we will update this page and the "last updated" date.
10. Contact
GENZ-SYNTAX Software Solutions
Email: info@genzsyntax.com
Website: genzsyntax.com